How do I handle calls related to homelessness?

There are a few ways to handle calls related to homelessness depending on the type of call:

1. Disorderly conduct:
   • If you are witnessing disorderly conduct or are concerned about someone’s immediate well-being on the street, please call 911.
2. Homeless encampments:
   • You can transfer the to the Police Department non-emergency line at 415-485-3000. The report will eventually be handled by the Public Works Department, but the PD needs to tag the encampment prior to any further action.
3. City’s role
   • If there are concerned residents interested in finding out what the City is doing with regard to homelessness, you can transfer the call to our Director of Homeless Planning & Outreach Andrew Hening. Also, let them know our website is up-to-date with recent reports that have gone to the City Council.
4. Trash / debris (not an encampment)
   • Have them contact the Downtown Streets Team at 415-991-5267 and they will work with them to get the street cleaned up.
5. Homeless in need of help
   • Have them contact St. Vincent de Paul Society at 415-454-3306 or visit them at 820 B Street.