Document Types: Digital Service and Open Government
March 2019 All Hands Slide Deck
February All Hands Slide Deck
January All-Hands Tony Fortenberry Slide Deck
January All-Hands Slide Deck
IT Help Desk Service Level Agreement
The purpose of this document is to create a shared environment for solving technology problems together, to provide a common understanding of IT’s ability to provide support, to track support tickets with a goal of
decreasing the number of tickets over time, to optimize IT response time, to minimize fragmentation of IT support efforts, and to increase satisfaction with IT services.