This internal website is for City of San Rafael employees. The public website is www.cityofsanrafael.org.

Measure – Solve The Right Problems

After launch the product team will measure success using metrics defined in the product framing and research phases. Using data allows for the product team to solve the right problems when refining the product.

Implementing a practice of product management into public service instills a culture of continuous improvement and takes into account the expectations and satisfaction of the end users. We measure our success with data by identifying metrics associated with the intended outcomes.

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